PRIVACY POLICY
Last Updated: 10/10/2025
Welcome to Kuttikkatt Motors. This Privacy Policy outlines how Kuttikkatt Motors ("we," "us," or "our") collects, uses, processes, and protects the personal data of individuals ("you" or "your") who visit our website, https://kuttikkattmotors.com (the "Website").
We are committed to protecting your privacy and processing your personal data in a transparent and secure manner, in strict compliance with India's Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws. This policy explains what data we collect, why we collect it, how we use it, and the rights you have concerning your data.
By using our Website, you acknowledge that you have read and understood this Privacy Policy.
The Personal Data We Collect
We collect personal data to provide and improve our services. The types of personal data we collect can be categorized as follows:
Information You Provide Directly: When you use our Website to interact with us, you may voluntarily provide us with personal data. This includes:
a)Service Booking Information: When you fill out our "Book A Service" form, we collect your name, email address, phone number, preferred service branch, and details about your vehicle (such as model and registration number) to schedule your appointment.
b)Sales Inquiry Information: When you use our "Buy A Eicher Truck" form, we collect your name, email address, and phone number to respond to your inquiry and provide you with information about our products.
Information from Your Communications: When you contact us directly via email, phone, or post using the contact details provided on our Website, we collect the information you provide in your communication, including your contact details and the nature of your inquiry
Automated Technical Information: When you navigate our Website, we may automatically collect certain technical information about your device and browsing activity. This data helps us improve our Website's performance and your user experience. This information may include:
a)Log and Usage Data: Your Internet Protocol (IP) address, browser type and version, operating system, pages you visit on our Website, the time and date of your visit, and the time spent on those pages.
b)Cookie Data: We use cookies and similar tracking technologies to track activity on our Website and hold certain information.
How and Why We Use Your Personal Data (Purpose of Processing)
We process your personal data only for specific, explicit, and lawful purposes, in accordance with the "Purpose Limitation" principle of the DPDP Act. These purposes include:
To Provide and Manage Our Services: We use your data to schedule and confirm service appointments, respond to sales inquiries, provide vehicle information and quotes, and manage our customer relationships.
To Communicate with You: We use your contact information to respond to your questions, provide customer support, and send you important administrative information, such as updates regarding your service appointment.
To Improve Our Website and Services: We analyze technical and usage data to understand how our visitors use the Website, which allows us to enhance its functionality, content, and overall user experience.
For Marketing and Promotional Purposes: With your explicit and separate consent, we may use your contact information to send you promotional materials, newsletters, or information about new products, services, and special offers that may be of interest to you. You can opt-out of receiving these communications at any time.
Our Legal Basis for Processing
When you submit a form on our Website or provide us with your information for a specific reason (e.g., to book a service), you are giving us your free, specific, informed, and unambiguous consent to process your data for that stated purpose.
Data Sharing and Third-Party Disclosures
We respect your privacy and do not sell your personal data to third parties. We may, however, share your personal data with trusted third parties in the following limited circumstances:
Analytics Providers: We may share technical data with analytics providers, such as Google Analytics, to help us understand our website traffic and user behavior. This data is often aggregated or pseudonymized.
We will ensure that any transfer of your personal data to third parties is done securely and in compliance with applicable law.
Data Security and Retention
Data Security: We are committed to protecting your personal data and have implemented appropriate technical and organizational security measures to prevent unauthorized access, use, disclosure, alteration, or destruction. These measures are consistent with the requirements for "reasonable security safeguards" under the DPDP Act and the IT Act.
Data Retention: We will retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, as outlined in this policy, or to comply with our legal, financial, or reporting requirements. Once the purpose is fulfilled and the retention period expires, we will securely delete or anonymize your personal data.
Cookie Policy
Our Website uses cookies to enhance your browsing experience, analyze site traffic, and for other purposes as described below.
Children's Privacy
Our Website is not intended for or directed at individuals under the age of 18 ("Children"). We do not knowingly collect personal data from Children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.